Contact AIRap2Video
How to contact AIRap2Video about your account, a failed render, credits, payments, deleting your photos or reporting misuse.
By the AIRap2Video team · Updated
Write to us
- From your account: sign in and open Support. That way we can see your credits and render history and answer faster.
- Chat: when support chat is turned on, it appears in the corner of the page.
We answer in English.
What to include
- The email address of your account.
- For a render problem: the template, the sound (Silent or AI instrumental), the approximate time and any error message.
- For a payment: the date, the amount and the order number. We will never ask for your card details.
Common topics
- A render failed: the credits for a failed render go back to your account automatically. If they didn’t, tell us the time of the render.
- Delete my photos, videos or account: ask from Support. See the privacy policy.
- Report misuse, such as a video of someone who did not agree to it: send us a description and we will review it.
See also About AIRap2Video and the terms of service.